Friends Life

Motto – “everything we do is full of Good Thinking for you”
My reply to a recent letter from their Claims Management Team is below.
I refer to your letter of 1st September to my dead wife, Linda Hamilton.
You wrote to advise her of a BACS payment to her account reflecting the fact that she had died and was not eligible for a full months payment.
You knew that she had died as I informed you of this fact yet you have still written to her in the present tense and have made a payment to her bank account which has been closed, due to the fact that she is dead.
This payment will have been returned to you and may I suggest that you tidy up your admin processes for dealing with a death as I don’t want to receive any more letters to my dead wife from people I’ve informed about her death.
Stuart Hamilton
Widower of Linda Hamilton
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